Door alarm sounded constantly even with everything shut. A switch in the upper hinge had corroded through from the damp air off the water. He replaced it and cleaned the neighbouring contacts while it was open.
Sabine R.2026-05-14
Owner verdicts
What customers said afterwards — page 3
Rated 4.7 out of 5 from 61 customer reviews. Showing 33 to 48 of them, newest first.
How to read these
Each one is a single visit: what failed, what was measured, what was changed and how the call ended. They are printed as they were given to us, first name and last initial, and the ones that are less than glowing are printed too. A wall of nothing but top marks tells a reader nothing.
Nothing here quotes a figure. What a job costs is on the rates page, in bands, where it can be checked against the invoice; what happens afterwards is on the warranty page. If a verdict below describes the fault on your appliance, the page for that work explains how it is diagnosed.
The figure 4.7
out of 5, across 61 customer reviews of Anvil & Oak Appliance.
Where they came from
Viking equipment in St. Augustine and the rest of St. Johns County — ranges and rangetops, wall ovens, built-in refrigeration, wine cellars, dishwashers, hoods and outdoor grills.
Every verdict we publish — page 3 of 4
The simmer setting was not simmering and everything scorched. He adjusted the low flame screw on each burner, then held a pan of water at a bare simmer on all of them before he called the job done.
Solveig T.2026-05-09
Ice built up along the back wall every couple of weeks. It turned out to be a defrost bimetal, not the control board another company wanted to sell us. The part came on a second visit, which I had hoped to avoid, but the icing has not returned.
Devon P.2026-05-02
The touch panel had gone dead down one column. He replaced the control and reloaded the settings. It works, but I waited a while for the part and the first figure I was given moved a little.
Juniper K.2026-04-29
Standing water sat in the sump after every load. He traced it to a drain hose kinked behind the cabinet from when the counters were redone, straightened and reclipped it, and left the pump alone because it tested fine.
Grant M.2026-04-23
Grease had built up under the burners and it was flaring badly. He stripped the tray, cleaned the flame tamers, checked the ignition module and told me how often to do it here rather than selling a plan.
Ivor N.2026-04-18
The wall oven door had fogged between the panes and the hinge had sagged out of line. He stripped the door down, cleaned and resealed the glass stack and fitted new hinges so it shuts level. It looks the way it did new.
Trevor E.2026-04-09
Freezer frosted along one side and the shelves stuck fast. He checked the seal with a slip of paper, found one corner letting air in, and refitted the gasket so it closes evenly across the whole face.
Owen K.2026-04-02
Detergent door kept sticking shut mid cycle so nothing dissolved. He cleaned dried powder out of the hinge, replaced the spring and showed me which product was causing the build up.
Desmond A.2026-03-27
The column unit ran without stopping and the floor beside it was warm to stand on. He measured current at the condenser, showed me the mat of dust and dog hair packed behind it, cleaned it and rechecked the fan draw. It cycles normally now.
Rachel K.2026-03-19
The kitchen filled with smoke every time we seared anything. He followed the duct run and found a crushed section above the ceiling left by an old renovation. He straightened it and the hood finally works.
Lucinda X.2026-03-11
Simmer on the rangetop had turned into a full boil wherever the knob sat. He rebuilt the valve with an OEM kit instead of pushing a whole new cooking surface on us, and low heat holds steady where it is set now.
Nadia A.2026-03-04
The upper zone drifted warm while the lower zone held steady. He found a dirty condenser and a fan turning slowly, cleaned everything, changed the fan and logged both zones before he left.
Mirela V.2026-03-02
The oven door on the range sagged and heat spilled out of the top corner. He changed both hinges and the seal, then checked the door for square with a gauge instead of judging it by eye.
Emeka B.2026-02-26
The grill ran cool and badly uneven down one side. He cleared the ports, checked pressure at the manifold and replaced a burner tube that had rusted thin near the weld. It cooks evenly again, though I did wait on the tube to arrive.
Elaine F.2026-02-16
The cooling fault was found and put right, and the unit has been steady since. What annoyed me was the wait for the part, which nobody flagged when the visit was booked. Sound work, slow supply.
Greta P.2026-02-11
What people ask about these verdicts
Where does the rating on this page come from?
From the verdicts printed here and on the other pages of this set, and from nowhere else. The figure is the mean of the 61 reviews we publish, rounded to one decimal, and the build fails if the two stop agreeing. Nothing is averaged in that a reader cannot read.
Do you work on anything other than Viking?
No — one manufacturer, the whole line: ranges and rangetops, wall ovens, built-in refrigeration, wine storage, dishwashers, hoods and outdoor grills. If the badge on the door says something else we tell you on the telephone, and you are not charged for a visit to find that out.
What is warranted after the repair?
90 days on our labour and 365 days on the parts we supply. Genuine OEM parts. A return visit on the same fault inside the term carries no second diagnostic and no trip charge.
Not answered here
Ring the bench and describe the symptom. A question that cannot be answered on the telephone is a question that needs a meter on the appliance, and we would rather say so than sell a visit to find out.
Next step
Book a diagnostic on your own appliance
Flat $80 diagnostic, credited toward the repair when you approve the work. A written estimate comes before any part is ordered or any labour is billed.
90 days on labour, 365 days on parts, genuine OEM parts only. Calls placed after hours are returned the next working morning.
Flat rate $80
Diagnostic visit in St. Augustine and St. Johns County. Credited toward the repair.