Privacy

The website

Every page here is a static file. There is no login, no comment box, no form, no tracking pixel and no advertising network. Fonts are served from this domain rather than a font host, so loading a page contacts nobody but the server that sent it.

The host, Cloudflare Pages, keeps ordinary web-server records — IP address, timestamp, the page requested and the user agent — for security and traffic measurement. We do not combine those records with anything else, and we have no way to connect them to a person.

Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.

Visit recordings: this site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. Its script is served from this domain, and what it records is passed on from here to PostHog. It records the pages you view, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a field is hidden. It sets no cookies; its session data stays in the storage of your open browser tab and is cleared when the tab closes. PostHog receives your IP address, keeps it with this data and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this site and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.

When you call

To book a repair we take your name, the service address, a contact number, and the model and serial of the appliance. We use those to attend the job, order the right part and produce the invoice, and for nothing else. We do not sell, rent or share customer details, and we do not run a marketing list.

Job records are kept for as long as the warranty on the work runs and for the period Florida requires for business records after that. Ask us to delete anything not needed for those purposes and we will.

Children

This is a home-service business site. It is not directed at children and we do not knowingly collect anything from them.

Changes

If this policy changes, the date on this page changes with it. There is no mailing list to notify, by design.

Asking us about your data

Call the number on the contact page and say what you want to see, correct or have deleted. A person answers; there is no privacy portal because there is no data warehouse behind it.