Terms, in writing
Warranty and what it covers
90 days on labour, 365 days on parts, genuine OEM parts only.
| What | Term | Limit |
|---|---|---|
| Our labour on the repair we performed | 90 days | Same fault, same appliance. No second diagnostic fee, no trip charge. |
| The OEM part we supplied and fitted | 365 days | Replacement part and the labour to fit it, within the parts term. |
| A part you supplied yourself | Labour only | We will fit it and stand behind the labour, but not the component. |
| A repair we recommended and you declined | Not covered | Declined items are written on the estimate so the record is clear. |
How to make a claim
Call the same number and quote the invoice. If the fault is the one we repaired and it is inside the term, the return visit is booked without a diagnostic charge. If the appliance has developed a different fault, we will say so and quote it as new work — and we will show you why the two are not the same.
What voids it
- A second party working on the same component after us. We cannot warrant a repair somebody else has been inside.
- An installation fault we identified in writing and you chose not to correct — restricted rear clearance, an undersized gas line, an unvented hood run. The part will fail again for the same reason.
- Damage from a surge, a flood or an impact after the repair. That is an insurance question, and we will write the report for it.
- An appliance that has stood in water. Silt reaches places no service procedure does and electronics that test clean on the day can fail months later, so we will not warrant work on one — and we will say so before we start rather than after.
What our warranty is not
It is ours. It is not the manufacturer's, and it does not extend, replace or interact with any cover Viking provides on the appliance itself. If your appliance is still inside its original cover, using that cover is almost always the better move, and we will say so before we book a visit rather than after.
| Labour | 90 days |
|---|---|
| Parts | 365 days |
| Parts policy | Genuine OEM parts. |
| Diagnostic | $80 |
| Return visit | No trip charge |
A written estimate comes before any part is ordered or any labour is billed.
RelatedBook the diagnostic
Flat $80 diagnostic, credited toward the repair when you approve the work. A written estimate comes before any part is ordered or any labour is billed.
90 days on labour, 365 days on parts, genuine OEM parts only. Calls placed after hours are returned the next working morning.