Unit ran constantly without ever reaching the set point, and the bottles on the top rack were noticeably warm. The condenser was choked with dust and pet hair; he cleaned it, then stayed to confirm it cycled off properly.
Bettina S.2026-07-04
Owner verdicts
What customers said afterwards — page 2
Rated 4.7 out of 5 from 61 customer reviews. Showing 17 to 32 of them, newest first.
How to read these
Each one is a single visit: what failed, what was measured, what was changed and how the call ended. They are printed as they were given to us, first name and last initial, and the ones that are less than glowing are printed too. A wall of nothing but top marks tells a reader nothing.
Nothing here quotes a figure. What a job costs is on the rates page, in bands, where it can be checked against the invoice; what happens afterwards is on the warranty page. If a verdict below describes the fault on your appliance, the page for that work explains how it is diagnosed.
The figure 4.7
out of 5, across 61 customer reviews of Anvil & Oak Appliance.
Where they came from
Viking equipment in St. Augustine and the rest of St. Johns County — ranges and rangetops, wall ovens, built-in refrigeration, wine cellars, dishwashers, hoods and outdoor grills.
Every verdict we publish — page 2 of 4
The griddle plate never came up to an even temperature. He calibrated the control, cleaned the underside of the plate and explained the limits of the module. Improved, though still not flat right across.
Leland U.2026-07-02
Two burners on the lanai grill would light and the rest would not. He found the ignition module corroded through from ocean air, replaced it along with the electrodes, and told me to keep the cover on between cooks. All burners fire.
Dale W.2026-06-29
Upper oven ran roughly thirty degrees cool no matter what we set it to, which we only noticed when the bread stopped rising properly. He checked it against his own probe, replaced the sensor, and rechecked at three temperatures.
Rosalind M.2026-06-26
Water pooled under the crisper drawers every week. The drain tube was blocked with sediment, so he flushed it and fitted a clip that stops the tube slipping. It took a second appointment to finish.
Aidan M.2026-06-24
The upper oven would not hold a broil. He found a split in an element you could only see with the back panel off, replaced it and checked both terminals for heat damage while he was in there.
Hector R.2026-06-20
Condensation kept forming inside the glass door every humid afternoon and pooling on the bottom shelf. He replaced a gasket that had gone hard at one corner and adjusted the door catch so it seats properly now.
Nolan F.2026-06-19
Lights worked but the fan would not start at all. He replaced the speed control and the switch harness behind it. Fixed, though the second visit for the board dragged on longer than I had been led to expect.
Bram Z.2026-06-14
Fresh food side crept up to the high forties while the freezer stayed rock solid. He pulled the lower grille, found the evaporator fan seized with salt crust off the marina air, and swapped it the same visit. No panel got marked.
Delia T.2026-06-11
Plastic on the top rack came out wet whichever cycle we chose. He explained how the vent and the heated dry actually work, adjusted the rinse aid and cleaned the flap. Better, not properly solved.
Ruben C.2026-06-05
The blower would only run flat out on its top speed. He tested the speed control board, replaced it and cleaned the baffles while the hood was open anyway. It is quiet on low again and the kitchen clears after searing fish.
Yvette C.2026-06-02
The rotisserie motor had seized solid in the damp. He fitted a new one and lubricated the spit bearings. The work was fine, though I would have liked a clearer account of why the old one gave up so soon.
Wendy G.2026-06-01
Both zones in the wine unit drifted to the same temperature, which defeats the point of having two. He found the divider damper stuck open and the upper sensor reading long, replaced the sensor and reset the zones.
Harriet L.2026-05-30
The oven in our range ran well under the dial and cakes came out pale. He logged temperature across three full cycles, found the sensor drifting, changed it and reran the log so I could see for myself that the swing had settled.
Brendan O.2026-05-26
It drained slowly and smelled sour. The drain hose had been run flat behind the cabinet from the day it went in. He rerouted it with a proper high loop and the smell has gone for good.
Talia F.2026-05-21
The interior light stayed on and warmed the cabinet. He replaced the door switch and checked the seal. Straightforward enough, though he had to come back with the switch, so it took two visits.
Fenton A.2026-05-18
What people ask about these verdicts
Where does the rating on this page come from?
From the verdicts printed here and on the other pages of this set, and from nowhere else. The figure is the mean of the 61 reviews we publish, rounded to one decimal, and the build fails if the two stop agreeing. Nothing is averaged in that a reader cannot read.
Do you work on anything other than Viking?
No — one manufacturer, the whole line: ranges and rangetops, wall ovens, built-in refrigeration, wine storage, dishwashers, hoods and outdoor grills. If the badge on the door says something else we tell you on the telephone, and you are not charged for a visit to find that out.
What is warranted after the repair?
90 days on our labour and 365 days on the parts we supply. Genuine OEM parts. A return visit on the same fault inside the term carries no second diagnostic and no trip charge.
Not answered here
Ring the bench and describe the symptom. A question that cannot be answered on the telephone is a question that needs a meter on the appliance, and we would rather say so than sell a visit to find out.
Next step
Book a diagnostic on your own appliance
Flat $80 diagnostic, credited toward the repair when you approve the work. A written estimate comes before any part is ordered or any labour is billed.
90 days on labour, 365 days on parts, genuine OEM parts only. Calls placed after hours are returned the next working morning.
Flat rate $80
Diagnostic visit in St. Augustine and St. Johns County. Credited toward the repair.